Receptionist
Uganda Heart Institute · Kampala
Salary scale UHI 7 LWR · 2 positions
Full-time · Entry level · Administration · Posted 6 days ago
Reports to: Communication Officer
About the role
Shall be the first point of contact for patients and visitors and shall handle basic administrative tasks and front desk tasks in the Institute.
Responsibilities
- Oversee the management of the front desk office and reception area in accordance with established standards.
- Collaborate with the clinical team to provide guidance to patients and direct them to appropriate service points.
- Efficiently handle incoming and outgoing phone calls, maintaining comprehensive call records as per Hospital guidelines
- Welcome, register, and assist patients and visitors, ensuring they are directed to relevant offices.
- Address inquiries and offer general information regarding the department’s activities and services
- Disseminate information about the Hospital’s services, complying with established Hospital policies and procedures.
- Foster effective coordination between internal and external customers and various Departments.
Requirements
- Uganda Certificate of Education (UCE) with at least a credit in English
- Certificate in Customer Care, Public Relations or any other related training is required.
How to apply
- Online: www.uhi.go.ug
- By email: erecruitment@uhi.go.ug
Eligible persons should address their applications including a cover letter, copies of their academic/professional certificates and transcripts, certificates of registration and valid practicing licenses where applicable, curriculum vitae (CV), O. Level Certificates, A. level certificates (where applicable), copy of the National Identity Card and evidence of work experience where required, to the Executive Director, Uganda Heart Institute, P.O. Box 37392, Kampala. Applications can also be hand delivered to Uganda Heart Institute Headquarters, Mulago – Kampala. Online applications should be sent on the UHI official recruitment email erecruitment@uhi.go.ug. Applications which will be submitted or emailed without complete attachments or any applications which will be sent on any other email addresses other than one mentioned above, will not be accepted. Applications both physical and online, must be received not later than 5:00 pm on 11th November 2026.